Shipping Policy
Shipping & delivery
At Altair-Prime, we are committed to providing reliable and convenient shipping for every order. Please review the information below to understand our shipping process and delivery times.
Last updated: September 16, 2026
How your order moves
Order placed
You complete your purchase at checkout.
Processed
We prepare your order, usually within 1–5 business days.
Shipped
Your package is handed to the carrier and you receive a shipping email.
Delivered
Your order arrives within the estimated delivery time.
Order processing
Orders are typically processed within 1–5 business days after payment is successfully confirmed.
Orders are not normally processed or shipped on weekends or public holidays. During promotional periods, holidays, or periods of high order volume, processing may take slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.
Shipping & delivery times
We offer shipping to available destinations shown at checkout. Estimated delivery times are:
Standard shipping
Extended / international shipping
Delivery times are estimates and may vary depending on your location, carrier, customs processing, weather, holidays, or other circumstances outside our control.
Please note: the estimated delivery period begins after your order has been processed and shipped.
Shipping costs
Shipping charges are calculated and displayed at checkout before you complete your purchase.
From time to time, we may offer free shipping promotions or other shipping offers. Any applicable promotion will be clearly displayed on our website or at checkout.
Order tracking
Once your order has been shipped, a tracking number may be provided by email.
Tracking information can take 1 to 5 days to become active after the package is handed to the carrier.
If your tracking information has not updated immediately, please allow some additional time for the carrier's system to register the shipment.
International shipping
For international orders, delivery times may vary due to customs clearance and local carrier procedures.
Customers may be responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country unless otherwise stated at checkout.
Altair-Prime does not control customs processing times or fees charged by local authorities.
Shipping delays
Although we work to meet the estimated delivery times, occasional delays may occur due to:
- Carrier delays
- Customs inspections
- Severe weather
- Public holidays
- Incorrect or incomplete address information
- High shipping volumes
- Other circumstances beyond our control
If your order is delayed, please contact our support team and we will assist you in checking the shipment status.
Incorrect shipping address
Please make sure your shipping address is correct before completing your purchase.
If you notice an incorrect address, contact us as soon as possible. We may not be able to change the address once an order has been processed or shipped.
Altair-Prime is not responsible for delivery issues caused by an incorrect or incomplete address provided by the customer.
Lost or damaged packages
If your package appears to be lost, damaged, or has not arrived within the expected delivery timeframe, please contact us with your order number and tracking information.
We will work with the applicable shipping carrier to investigate the shipment and determine the appropriate resolution.
If your package arrives damaged, please contact us as soon as possible and provide photographs of the damaged package and product when requested.
Multiple shipments
Depending on product availability and fulfillment locations, items from the same order may occasionally be shipped separately. If this happens, you may receive separate tracking numbers and packages.
Contact us
If you have any questions about your order or shipping, please contact our customer support team.
Altair-Prime
Multan, Pakistan
